Returns and Warranty Policy
Customer satisfaction is a high priority at Shore Tactical. We urge you to read the following information:
By placing an order with Shore Tactical you are agreeing to our Return Terms. Please feel free to contact us with any questions you may have prior to making you firearms purchase.
All warranties are covered by the product’s manufacturer. Shore Tactical will be glad to assist in helping with a warranty issue. If you have a problem please email us & we will be glad to help get the problem resolved. We do not offer or provide warranties on any items unless specifically manufactured by Shore Tactical. All items MUST be returned before we can refund your account or send out a replacement item.
There is no warranty on used guns unless otherwise specified before purchase.
Any returned items must be un-fired or unused and in the exact condition in which it was shipped to you or your dealer. This includes boxes and accessories. Returns must first be authorized by Shore Tactical. Any items sent back without RMA will be refused. Any firearm return must be double boxed and must include a photo copy of the front and rear of your driver’s license. Any gun that is sent back without the RMA# and Photo ID will be turned over to the ATF !!
All returns may be subject to a 20% restocking fee. There are no returns on items 10 days after delivery from FedEx.
All returned items must have an RMA#, which is assigned by Shore Tactical. If you have an issue please contact us via email with your contact info, reason for wanting to return the item, and your original order number. We will review all the information and be in contact to discuss the possible return. We will refuse any returns that have not been authorized and include an RMA #. We cannot refund your money until the item has arrived at our facility.
You will need to write the RMA # on the exterior of the box next to the shipping label. All shipments must be adequately boxed just as we shipped them out .There is a 20% restocking fee on all returned items unless otherwise discussed.
Any shipping, auction fees. or transfer fees are nonrefundable. We cannot refund your money until the item has arrived at our facility or the original Manufacturer.
New firearms and accessories are covered by the manufacturer’s warranty and should be returned directly to the manufacturer for repair or replacement. Please feel free to contact our office so we can be aware of the problem and help you with the correct contact info for the manufacturer etc.
Shore Tactical neither warrants nor guarantees any weapon or item purchased. The original manufacturer warrants the item. We will be happy to be of any assistance possible with your warranty claim. You may not repair an item covered under warranty and ask for Shore Tactical to cover unauthorized repairs. Any and all repairs must be completed by the original factory unless otherwise agreed upon in writing from Shore Tactical.
Any item or shipment shortages must be reported to our office within 5 days of delivery .Please email this info so we have written documentation with a time & date stamp. We will work with you to resolve the issue. We will not accept ANY return request beyond this time frame so please contact us in the 5 days and we will be glad to assist you.
Any items returned that do not in fact have the problem that was reported will be subject to a 20% restocking fee. We cannot refund your money until the item has arrived at our facility.
If there is an authorized return you will be emailed return shipping instructions. Please READ & FOLLOW the instructions to insure a smooth return & refund. We are not responsible for customers that do not follow the directions and you will be charged.
We are not responsible for manufacturer’s warranty if the company closes or is purchased by another firm.
Any modifications done to the gun will void factory warranty.
Any guns converted to a NFA SBR (Short Barreled Rifle) will void the warranty.
Any guns excessively used with a NFA Full Auto sear pack may void warranty.
Cancelled orders will be subject to a $45.00 cancellation fee. Once we receive an order, we immediately begin to process the paperwork, so we cannot guarantee that the order will be able to be stopped before shipping out . ANY order cancellations must be submitted via email to firstname.lastname@example.org. There are no phone cancellations. Please include your order number, name and reason for the cancellation, and reason for Cancellation in the Subject Line. Processed cancellations may take up to 24 hours for a cancellation confirmation. If an order is shipped out and you still want to cancel you will be responsible for the return shipping fees and a 20% restocking fees.
Refunds on cancelled orders are processed at the end of our business week every Sunday. If you cancel on a Monday you will not see the refund processed until the following Sunday. You will receive an email refund confirmation once processed. Please Note, after the refund is processed the banks may take 1 -4 business days to transfer funds.
Changes or cancellations to orders that have shipped out will be subject to shipping fees both ways and a 20% restocking fee
By placing an order you are agreeing to accept the Terms & Conditions of the Shore Tactical Return Policy.